Frequently Asked Questions
How do I contact support?
Send us a message using our contact form. We typically respond within 1–2 business days.
What should I include when asking about an order?
Please include your order number, the email used at checkout, and a short description of the issue.
How do returns work?
Use our contact form within 30 days after delivery to request a return. Do not send items back before your return request is approved.
Where can I find shipping updates?
Tracking information is sent by email when available. If tracking has not updated or your package is delayed, contact our team with your order number.
What if I ordered the wrong item?
Contact us as soon as possible. If the order has not shipped, we will try to help before dispatch. If it has shipped, the return policy applies.